The music won’t play

Lily's Avatar


24 Dec, 2017 10:20 PM

I have downloaded the app and all of my playlists are appearing on my Xbox but the music won’t play. A symbol with a circle and a line going through it keeps appearing instead?

  1. Support Staff 1 Posted by sylvain on 25 Dec, 2017 06:45 AM

    sylvain's Avatar

    Xbox 360 or One?


  2. 2 Posted by Shanice on 25 Dec, 2017 07:19 PM

    Shanice 's Avatar

    Same here with my xbox 360 like it was working before but now i don’t know what happened and I didn’t pay $3.00 for nothing so they need to fix this problem asap

  3. Support Staff 3 Posted by sylvain on 25 Dec, 2017 08:50 PM

    sylvain's Avatar

    The App Store is closed until Dec 27th. I’ll look into it. Sorry about that.


  4. 4 Posted by Lily Williams on 26 Dec, 2017 02:22 AM

    Lily Williams's Avatar

    Xbox 360

    Sent from Mail<> for Windows 10

  5. 5 Posted by Chloe on 11 Jan, 2018 12:52 PM

    Chloe's Avatar

    Well iv got this problem when will it be sorted

  6. 6 Posted by Will on 04 Feb, 2018 09:30 PM

    Will's Avatar

    I got the same issue

  7. Support Staff 7 Posted by sylvain on 05 Feb, 2018 03:34 PM

    sylvain's Avatar

    The issue was fixed in the last version. What version of AirMusic are you running? It’s in AirMusic Settings.


  8. 8 Posted by Shanice on 11 Feb, 2018 07:34 PM

    Shanice's Avatar

    It started playing the songs that i brought off of itunes but it’s not playing the songs that i downloaded off my laptop, It was working before but now it’s acting different

  9. Support Staff 9 Posted by sylvain on 16 Feb, 2018 04:24 AM

    sylvain's Avatar

    What format are the songs downloaded from your laptop?


  10. 10 Posted by Shanice Holman on 16 Feb, 2018 10:23 AM

    Shanice Holman's Avatar


  11. 11 Posted by nathan on 28 Feb, 2018 11:35 AM

    nathan's Avatar

    yewh hi i diwnloaded the app today for $5 and it scan my librsty and only brings up laptop diwnloaded music and no has the circle with theline through it please help me i did not just spnd 5 on a faulty app that you guys if you guys arent willing to help

  12. Support Staff 12 Posted by sylvain on 28 Feb, 2018 04:44 PM

    sylvain's Avatar

    Is your music mp3s?


  13. 13 Posted by Shadow Paladin on 28 Feb, 2018 10:32 PM

    Shadow Paladin's Avatar

    The music on the laptop is mp3

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