The music won’t play

Lily's Avatar

Lily

24 Dec, 2017 10:20 PM

I have downloaded the app and all of my playlists are appearing on my Xbox but the music won’t play. A symbol with a circle and a line going through it keeps appearing instead?

  1. Support Staff 1 Posted by sylvain on 25 Dec, 2017 06:45 AM

    sylvain's Avatar

    Xbox 360 or One?

    -s

  2. 2 Posted by Shanice on 25 Dec, 2017 07:19 PM

    Shanice 's Avatar

    Same here with my xbox 360 like it was working before but now i don’t know what happened and I didn’t pay $3.00 for nothing so they need to fix this problem asap

  3. Support Staff 3 Posted by sylvain on 25 Dec, 2017 08:50 PM

    sylvain's Avatar

    The App Store is closed until Dec 27th. I’ll look into it. Sorry about that.

    -s

  4. 4 Posted by Lily Williams on 26 Dec, 2017 02:22 AM

    Lily Williams's Avatar

    Xbox 360

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

  5. 5 Posted by Chloe on 11 Jan, 2018 12:52 PM

    Chloe's Avatar

    Well iv got this problem when will it be sorted

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